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Bill H

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Unable to receive email from 1 company/domain

We have one company trying to send us email, and they are getting an error message (Remote server returned #5.2.1 - problem with recipients mailbox)

This is an SBS 03 Server w/Exchange 03. I checked the App logs on the server, and its showing this codes:

9667 - Failed to create a new named property for database "First Storage Group\Mailbox Store " because the number of named properties reached the quota limit (8192).
 User attempting to create the named property: "SYSTEM"
 Named property GUID: 00020386-0000-0000-c000-000000000046
 Named property name/id: "x-forefront-prvs"

7515 - An error occurred while Microsoft Exchange Intelligent Message Filter attempted to filter a message with ID  <ddf27b72e5b74286b78e2179edeaff13@BN1PR05MB360.namprd05.prod.outlook.com>, P1 From smtp:mmoran@dsi-group.com and Subject  RE:  email issue. This message will not be filtered. The error code is 0x800710f0.
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Leon Kammer
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Avatar of Bill H
Bill H

ASKER

Leon, thanks!

I plan on trying #3.

Is there a risk by changing this key value?
Hi,

The value has a maximum of 32K...
Best practice states that you should not exceed 16K as a soft limit because if you hit the hard limit, the store basically becomes inoperable.

If you choose to increase the store size, just make certain that you keep an eye on the number of entries and remove those which are no longer required, as increasing this to 32K and forgetting about it could be disasterous.

Cheers

Leon
Avatar of Bill H

ASKER

Thanks -

How do i know how many entries are in use and how to remove them?
Hi,

This link will give you an idea on how to monitor the number of entries in the store.http://support.microsoft.com/kb/254606

Also this link will give you an idea how best to tackle the issue.
http://blogs.technet.com/b/exchange/archive/2010/07/29/3410545.aspx
http://technet.microsoft.com/en-us/library/bb851495%28EXCHG.80%29.aspx

Cheers

Leon
Avatar of Bill H

ASKER

Thanks Leon your solution did the trick.
You are very welcome :)