Malli Boppe
asked on
Emails going to junk folder
For just one user any scanned documents from the printer would go to junk folder.Till now I have disabled junk filter on the outlook 2010.
Ran the below powershell command on exchange 2010 server
set-mailbox user -AntispamBypassEnabled $false
This is an SBS2011 server. Any suggestions on how to fix this.
Ran the below powershell command on exchange 2010 server
set-mailbox user -AntispamBypassEnabled $false
This is an SBS2011 server. Any suggestions on how to fix this.
ASKER
I have done that and it didn't make any difference.So I disabled junk filter for outlook as described in the below link. Its not an outlook issue the exchange server is one which is causing this issue.
http://www.groovypost.com/forum/microsoft-office/junk-filter-in-outlook-2010-not-working-t96233.html#p98274
http://www.groovypost.com/forum/microsoft-office/junk-filter-in-outlook-2010-not-working-t96233.html#p98274
Hello,
than add the Adress to the whitelist of the content filter in Exchange Server:
Gui Method:
http://www.allspammedup.com/2009/01/managing-whitelists-and-blocklists-for-exchange-server-environments/
Powershell Method:
http://exchangepedia.com/2007/01/exchange-2007-content-filter-the-whitelist-is-here.html
Shrek
than add the Adress to the whitelist of the content filter in Exchange Server:
Gui Method:
http://www.allspammedup.com/2009/01/managing-whitelists-and-blocklists-for-exchange-server-environments/
Powershell Method:
http://exchangepedia.com/2007/01/exchange-2007-content-filter-the-whitelist-is-here.html
Shrek
You could just turn off cached exchange mode for the user
This should stop the Scans from going into junkmail
This should stop the Scans from going into junkmail
ASKER
@apache09
The user is not using cached mode.
@shrek
I will try it and let you know.
The problem is that every one else in office don't have this issue.Its just one user.
The user is not using cached mode.
@shrek
I will try it and let you know.
The problem is that every one else in office don't have this issue.Its just one user.
ASKER
@shrek
That didn't work
That didn't work
Hi,
What is the SCL stamped on the email which goes to Junk. As mentioned earlier add the user to get bypass the content filter:
Set-ContentFilterConfig -BypassedSenders usre@domain.com
Did you try to create a new profile and check?
What is the SCL stamped on the email which goes to Junk. As mentioned earlier add the user to get bypass the content filter:
Set-ContentFilterConfig -BypassedSenders usre@domain.com
Did you try to create a new profile and check?
ASKER
Hi Sam
How would find the SCL stamped on the email.
No I didn't create a new profile. I just restarted outlook.
How would find the SCL stamped on the email.
No I didn't create a new profile. I just restarted outlook.
You can find the scl on the header of the email.
do one thing. Close outlook completely. and check your owa. Does it go to inbox or junk?
do one thing. Close outlook completely. and check your owa. Does it go to inbox or junk?
>@shrek
>That didn't work
The operation was succesful but the mails continue to get moved to junk mail?
The operation wasn't succesful?
Shrek
>That didn't work
The operation was succesful but the mails continue to get moved to junk mail?
The operation wasn't succesful?
Shrek
Hrm, Turing off Cached Exchange mode should technically disable junk mail.
See how it hasent Im wondering if there is a 3rd party app or add-in, in play here
Can you close outlook and restart using
start>run>outlook.exe /safe
then test it
If it work fine when in safe mode, we know its an add-in
you can then go to:
HKEY_LOCAL_MACHINE\SOFTWAR E\Microsof t\Office\O utlook\Add ins
Note all the current add-ins and their load behavior
Then set them all to 0
Open outlook and test again.
If all is okay, close outlook and go back to registry
re-enable 1 of the add-ins
open outlook and test, is it still okay, if it is close outlook
go back to registry and re-enable another add-in
continue process until you find the add-in causing the problem
Other than that, something else to look at would be if the user is syncing their outlook with any other mobile device.
If they are temporarily disable the sync, and test
Could be possible that the deive is assiging the scan into a junk mail folder once its receive, then when syncing to exchange, the users outlook client would be updated showing the email in junkmail
See how it hasent Im wondering if there is a 3rd party app or add-in, in play here
Can you close outlook and restart using
start>run>outlook.exe /safe
then test it
If it work fine when in safe mode, we know its an add-in
you can then go to:
HKEY_LOCAL_MACHINE\SOFTWAR
Note all the current add-ins and their load behavior
Then set them all to 0
Open outlook and test again.
If all is okay, close outlook and go back to registry
re-enable 1 of the add-ins
open outlook and test, is it still okay, if it is close outlook
go back to registry and re-enable another add-in
continue process until you find the add-in causing the problem
Other than that, something else to look at would be if the user is syncing their outlook with any other mobile device.
If they are temporarily disable the sync, and test
Could be possible that the deive is assiging the scan into a junk mail folder once its receive, then when syncing to exchange, the users outlook client would be updated showing the email in junkmail
ASKER
@shrek
I could run the command successfully but the emails still go to the junk folder.
@Apache
I haven't tried what you suggested will try tomorrow and let you know.
I could run the command successfully but the emails still go to the junk folder.
@Apache
I haven't tried what you suggested will try tomorrow and let you know.
Did you try to create new profile?
ASKER
Tried new profile which didn't make any differance.Below is the message header which said the SCl as 3.
Disbaled content filtering,recipient filtering,sender filtering,sender id and sender reputation.
On OWA as well the email is going to junk folder.
Received: from NPI4722D7 (172.16.35.21) by Dom-SBS01.domain.local
(172.16.34.50) with Microsoft SMTP Server id 14.1.355.2; Wed, 21 Mar 2012
09:40:01 +1100
MIME-Version: 1.0
Content-Type: multipart/mixed; boundary="__EmAiL_MiMe_BoU nDaRy_StRi Ng__"
From: <scan@domain.com.au>
To: <user@domain.com.au>
Subject: Scanned Document
Reply-To: <scan@domain.com.au>
Message-ID: <df0c9b4b-f770-411b-96a5-a fc80e655b6 6@EMP-SBS0 1.domain.l ocal>
Return-Path: scan@domain.com.au
Date: Wed, 21 Mar 2012 09:40:01 +1100
X-MS-Exchange-Organization -AuthSourc e: Dom-SBS01.domain.local
X-MS-Exchange-Organization -AuthAs: Internal
X-MS-Exchange-Organization -AuthMecha nism: 10
X-TM-AS-Product-Ver: SMEX-10.1.0.1153-6.500.102 4-18506.00 6
X-TM-AS-Result: Yes-35.357500-5.000000-31
X-TM-AS-User-Approved-Send er: No
X-TM-AS-User-Blocked-Sende r: No
X-MS-Exchange-Organization -AVStamp-M ailbox: SMEX_Ka=;856350;0;This mail has
been scanned by Trend Micro Messaging Security Agent;
X-MS-Exchange-Organization -SCL: 3
Disbaled content filtering,recipient filtering,sender filtering,sender id and sender reputation.
On OWA as well the email is going to junk folder.
Received: from NPI4722D7 (172.16.35.21) by Dom-SBS01.domain.local
(172.16.34.50) with Microsoft SMTP Server id 14.1.355.2; Wed, 21 Mar 2012
09:40:01 +1100
MIME-Version: 1.0
Content-Type: multipart/mixed; boundary="__EmAiL_MiMe_BoU
From: <scan@domain.com.au>
To: <user@domain.com.au>
Subject: Scanned Document
Reply-To: <scan@domain.com.au>
Message-ID: <df0c9b4b-f770-411b-96a5-a
Return-Path: scan@domain.com.au
Date: Wed, 21 Mar 2012 09:40:01 +1100
X-MS-Exchange-Organization
X-MS-Exchange-Organization
X-MS-Exchange-Organization
X-TM-AS-Product-Ver: SMEX-10.1.0.1153-6.500.102
X-TM-AS-Result: Yes-35.357500-5.000000-31
X-TM-AS-User-Approved-Send
X-TM-AS-User-Blocked-Sende
X-MS-Exchange-Organization
been scanned by Trend Micro Messaging Security Agent;
X-MS-Exchange-Organization
Hi..
Can you let me know what is the email filtering you have in exchange server ? Like Trend Micro or any other spam protection software
Can you let me know what is the email filtering you have in exchange server ? Like Trend Micro or any other spam protection software
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Thanks Sam
I solved the problem with your help.It came to be the scan mail for exchange which was causing the issue.Had to make changes to the settings.
I solved the problem with your help.It came to be the scan mail for exchange which was causing the issue.Had to make changes to the settings.
Thanks :-) My pleasure
mboppe, can you explain what you had to change? I am having similar issues all of a sudden with only some users.
thanks
thanks
ASKER
I think made changes to the scan mail settings but can't remeber the exact settings.
add the E-Mail Adress to the safesender list, like described in
http://technet.microsoft.com/en-us/library/cc179183.aspx#BKMK_CreateJunkFilterLists
Shrek