swimtech
asked on
1 email address I get a delayed message
My VP gets a delayed email response from our exchange server for only one email address withing the company. Any other email address within the company we are sending the email goes through ok. I have seen delayed emails for whole ISPs, etc but never for 1 email address out of 30 email addresses. It is always this one email address that I get a delay on.
ASKER
Followed article but I already have it setup per the article. Thank You.
Could you please forward us the email header of the delayed email notification (what you have got in your inbox), if you are using 2007 microsoft outlook then follow below steps
1.Open a message.
2.On the Message tab, in the Options group, click the Dialog Box Laucher .
In the Message Options dialog box, the headers appear in the Internet headers box.
1.Open a message.
2.On the Message tab, in the Options group, click the Dialog Box Laucher .
In the Message Options dialog box, the headers appear in the Internet headers box.
ASKER
Here is a header from a delay to @poolcenter.com
Microsoft Mail Internet Headers Version 2.0
From: postmaster@intheswim.com
To: spotirala@intheswim.com
Date: Mon, 16 May 2011 09:41:16 -0500
MIME-Version: 1.0
Content-Type: multipart/report; report-type=delivery-statu s;
boundary="9B095B5ADSN=_01C C10C3B1A8F 07400007FD 1NETMAIL.i ntheswi"
X-DSNContext: 7ce717b1 - 1418 - 00000004 - C00402D1
Message-ID: <x3Vp20N3900005e21@NETMAIL .intheswim .com>
Subject: Delivery Status Notification (Delay)
--9B095B5ADSN=_01CC10C3B1A 8F07400007 FD1NETMAIL .intheswi
Content-Type: text/plain; charset=unicode-1-1-utf-7
--9B095B5ADSN=_01CC10C3B1A 8F07400007 FD1NETMAIL .intheswi
Content-Type: message/delivery-status
--9B095B5ADSN=_01CC10C3B1A 8F07400007 FD1NETMAIL .intheswi
Content-Type: message/rfc822
X-MimeOLE: Produced By Microsoft Exchange V6.5
Content-class: urn:content-classes:messag e
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----_=_NextPart_ 001_01CC13 CE.2C3998E 7"
Subject: DAILY SPP MAY 2011.xls
Date: Mon, 16 May 2011 08:35:50 -0500
Message-ID: <D9126AF963BB98448E5A558FE B588879038 3BF21@NETM AIL.inthes wim.com>
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator:
Thread-Topic: DAILY SPP MAY 2011.xls
Thread-Index: AcwTzivcO0KXIOoQSWiLe8t01F 2BVg==
<rob@poolcenter.com>,
<christina@poolcenter.com>
------_=_NextPart_001_01CC 13CE.2C399 8E7
Content-Type: multipart/alternative;
boundary="----_=_NextPart_ 002_01CC13 CE.2C3998E 7"
------_=_NextPart_002_01CC 13CE.2C399 8E7
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
------_=_NextPart_002_01CC 13CE.2C399 8E7
Content-Type: text/html;
charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
------_=_NextPart_002_01CC 13CE.2C399 8E7--
------_=_NextPart_001_01CC 13CE.2C399 8E7
Content-Type: application/vnd.ms-excel;
name="DAILY SPP MAY 2011.xls"
Content-Transfer-Encoding: base64
Content-Description: DAILY SPP MAY 2011.xls
Content-Disposition: attachment;
filename="DAILY SPP MAY 2011.xls"
------_=_NextPart_001_01CC 13CE.2C399 8E7--
--9B095B5ADSN=_01CC10C3B1A 8F07400007 FD1NETMAIL .intheswi- -
Microsoft Mail Internet Headers Version 2.0
From: postmaster@intheswim.com
To: spotirala@intheswim.com
Date: Mon, 16 May 2011 09:41:16 -0500
MIME-Version: 1.0
Content-Type: multipart/report; report-type=delivery-statu
boundary="9B095B5ADSN=_01C
X-DSNContext: 7ce717b1 - 1418 - 00000004 - C00402D1
Message-ID: <x3Vp20N3900005e21@NETMAIL
Subject: Delivery Status Notification (Delay)
--9B095B5ADSN=_01CC10C3B1A
Content-Type: text/plain; charset=unicode-1-1-utf-7
--9B095B5ADSN=_01CC10C3B1A
Content-Type: message/delivery-status
--9B095B5ADSN=_01CC10C3B1A
Content-Type: message/rfc822
X-MimeOLE: Produced By Microsoft Exchange V6.5
Content-class: urn:content-classes:messag
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----_=_NextPart_
Subject: DAILY SPP MAY 2011.xls
Date: Mon, 16 May 2011 08:35:50 -0500
Message-ID: <D9126AF963BB98448E5A558FE
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator:
Thread-Topic: DAILY SPP MAY 2011.xls
Thread-Index: AcwTzivcO0KXIOoQSWiLe8t01F
<rob@poolcenter.com>,
<christina@poolcenter.com>
------_=_NextPart_001_01CC
Content-Type: multipart/alternative;
boundary="----_=_NextPart_
------_=_NextPart_002_01CC
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding:
------_=_NextPart_002_01CC
Content-Type: text/html;
charset="us-ascii"
Content-Transfer-Encoding:
------_=_NextPart_002_01CC
------_=_NextPart_001_01CC
Content-Type: application/vnd.ms-excel;
name="DAILY SPP MAY 2011.xls"
Content-Transfer-Encoding:
Content-Description: DAILY SPP MAY 2011.xls
Content-Disposition: attachment;
filename="DAILY SPP MAY 2011.xls"
------_=_NextPart_001_01CC
--9B095B5ADSN=_01CC10C3B1A
Check Antivirus might be blocking messages going outbound.
ASKER
All message go except for this one email address which is only a delay.
Are you getting delay message for specific email only or from randomly email id's ?
ASKER
The emails are only going to a domain(a company we just purchased) the rest of the isps are fine with no issues. I'm starting to think either a smarthost is involved or an antivirus protection on their side. I was watching yesterday and it seems the emails will take about 10 to 30 mins before they make to the other side. According to message tracking they are setup in queue and ready to go, they just take a little time to go over:
So only when your VP is sending an email to that receipient he gets delay notification, right ?
What if you try to send an email to that receipient, do you or any other users get any delay notification ?
Also check SMTP logs.
What if you try to send an email to that receipient, do you or any other users get any delay notification ?
Also check SMTP logs.
ASKER
Yes other users get delayed messages.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
The receipient is not in our domain. They have keep their domain. I will check with their IT guy for any firewall or antivirus issues.
So if the receipient is outside the domain then offcourse the problem lies to there side.
ASKER
Antivirus was causing the issue
http://support.microsoft.com/kb/329636