norcalty
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Some MX or DNS issue - we cannot send or receive mail to/from schools.nyc.gov
We have a major client schools.nyc.gov and all of the sudden we cannot send or receive email with them. It started this weekend and I received reports from my users on my domain saying that email TO schools.nyc.gov were bouncing. (I am new here and still figuring out the systems)
I thought that this problem was our FirstClass email server so I called tech support and he told me that the log below shows that it's on the schools.nyc.gov side.
Anyway please read the rest but I need some clue as to where to look and what to do. I have called the schools.nyc.gov helpdesk and they brushed me off. They finally put in a ticket but I feel like they aren't taking it seriously and they think it's on my side. I'm not even sure at this point.
I investigated this and got this log out of our POS mail server FirstClass:
[2008/10/21 08:07:18] SMTPMsg-34: Processing message 10/475
[2008/10/21 08:07:19] SMTPMsg-34: Relay smtp1.nycenet.edu (0xa59b6865) serves domain schools.nyc.gov
[2008/10/21 08:07:19] SMTPMsg-34: Delivering message to schools.nyc.gov (0xa59b6865)
[2008/10/21 08:07:35] SMTPMsg-34: Rcv: 220 op0iron01.schools.nyc.gov ESMTP
[2008/10/21 08:07:35] SMTPMsg-34: Snd: EHLO mbeabbs.mathsolutions.com
[2008/10/21 08:07:35] SMTPMsg-34: Rcv: 250-op0iron01.schools.nyc. gov
[2008/10/21 08:07:35] SMTPMsg-34: Rcv: 250-8BITMIME
[2008/10/21 08:07:35] SMTPMsg-34: Rcv: 250 SIZE 10485760
[2008/10/21 08:07:35] SMTPMsg-34: Snd: MAIL FROM:<[ mailto:cchambers@mathsolut ions.com ]cchambers@mathsolutions.c om> SIZE=3070
[2008/10/21 08:07:50] SMTPMsg-34: Rcv: 451 #4.1.8 Domain of sender address <[ mailto:cchambers@mathsolut ions.com ]cchambers@mathsolutions.c om> does not resolve
[2008/10/21 08:07:50] SMTPMsg-34: Snd: QUIT
[2008/10/21 08:07:50] SMTPMsg-34: Looking for additional mail exchangers
[2008/10/21 08:07:50] SMTPMsg-34: Found relay smtpout.nycenet.edu (0xa59b69fe) for domain schools.nyc.gov
[2008/10/21 08:07:50] SMTPMsg-34: Delivering message to schools.nyc.gov (0xa59b69fe)
[2008/10/21 08:08:06] SMTPMsg-34: Rcv: 220 op0iron02.schools.nyc.gov ESMTP
[2008/10/21 08:08:06] SMTPMsg-34: Snd: EHLO mbeabbs.mathsolutions.com
[2008/10/21 08:08:06] SMTPMsg-34: Rcv: 250-op0iron02.schools.nyc. gov
[2008/10/21 08:08:06] SMTPMsg-34: Rcv: 250-8BITMIME
[2008/10/21 08:08:06] SMTPMsg-34: Rcv: 250 SIZE 10485760
[2008/10/21 08:08:06] SMTPMsg-34: Snd: MAIL FROM:<[ mailto:cchambers@mathsolut ions.com ]cchambers@mathsolutions.c om> SIZE=3070
[2008/10/21 08:08:21] SMTPMsg-34: Rcv: 451 #4.1.8 Domain of sender address <[ mailto:cchambers@mathsolut ions.com ]cchambers@mathsolutions.c om> does not resolve
[2008/10/21 08:08:21] SMTPMsg-34: Snd: QUIT
[2008/10/21 08:08:21] SMTPMsg-34: Looking for additional mail exchangers
[2008/10/21 08:08:21] SMTPMsg-34: No additional mail exchangers found, delaying recipients
[2008/10/21 08:08:21] SMTPMsg-34: Delaying recipient "JHugule@schools.nyc.gov"
[2008/10/21 08:08:21] SMTPMsg-34: Updating message history Who="JHugule@schools.nyc.g ov" When=-987545995 What=22
[2008/10/21 08:08:21] SMTPMsg-34: Done processing message
So it looks like to me that they are looking up our domain and saying it's not resolving correctly.
I then looked up our MX records and they are correct :
0 mbeabbs.mathsolutions.com 216.31.244.162
15 groups.mathsolutions.com 216.31.244.162
20 caseyjones.dundee.net 216.234.106.37
30 caseyjones.dundee.net 216.234.106.37
40 mail.mathsolutions.com 64.151.115.12
Our mail comes into Spamassassin then Postfix and then into FirstClass.
Then the plot thickens because I get a call from a user on the schools.nyc.gov network and they are trying to send us email and it's bouncing as well. I asked her to forward me the bounce messages and this is what she is getting:
From: System Administrator
Sent: Tuesday, October 21, 2008 8:37 PM
To: nrizzo@mathsolutions.com
Subject: Undeliverable: Summer Geometry course
Your message did not reach some or all of the intended recipients.
Subject: Summer Geometry course
Sent: 10/19/2008 8:07 PM
The following recipient(s) could not be reached:
nrizzo@mathsolutions.com on 10/21/2008 8:37 PM
The e-mail system was unable to deliver the message, but did not report a specific reason. Check the address and try again. If it still fails, contact your system administrator.
< schools.nyc.gov #5.0.0 smtp; 5.4.7 - Delivery expired (message too old) 'DNS Soft Error looking up mathsolutions.com (MX) while asking recursive_nameserver0.pare nt. Error was: unable to reach nameserver on any valid IP' (delivery attempts: 0)>
I thought that this problem was our FirstClass email server so I called tech support and he told me that the log below shows that it's on the schools.nyc.gov side.
Anyway please read the rest but I need some clue as to where to look and what to do. I have called the schools.nyc.gov helpdesk and they brushed me off. They finally put in a ticket but I feel like they aren't taking it seriously and they think it's on my side. I'm not even sure at this point.
I investigated this and got this log out of our POS mail server FirstClass:
[2008/10/21 08:07:18] SMTPMsg-34: Processing message 10/475
[2008/10/21 08:07:19] SMTPMsg-34: Relay smtp1.nycenet.edu (0xa59b6865) serves domain schools.nyc.gov
[2008/10/21 08:07:19] SMTPMsg-34: Delivering message to schools.nyc.gov (0xa59b6865)
[2008/10/21 08:07:35] SMTPMsg-34: Rcv: 220 op0iron01.schools.nyc.gov ESMTP
[2008/10/21 08:07:35] SMTPMsg-34: Snd: EHLO mbeabbs.mathsolutions.com
[2008/10/21 08:07:35] SMTPMsg-34: Rcv: 250-op0iron01.schools.nyc.
[2008/10/21 08:07:35] SMTPMsg-34: Rcv: 250-8BITMIME
[2008/10/21 08:07:35] SMTPMsg-34: Rcv: 250 SIZE 10485760
[2008/10/21 08:07:35] SMTPMsg-34: Snd: MAIL FROM:<[ mailto:cchambers@mathsolut
[2008/10/21 08:07:50] SMTPMsg-34: Rcv: 451 #4.1.8 Domain of sender address <[ mailto:cchambers@mathsolut
[2008/10/21 08:07:50] SMTPMsg-34: Snd: QUIT
[2008/10/21 08:07:50] SMTPMsg-34: Looking for additional mail exchangers
[2008/10/21 08:07:50] SMTPMsg-34: Found relay smtpout.nycenet.edu (0xa59b69fe) for domain schools.nyc.gov
[2008/10/21 08:07:50] SMTPMsg-34: Delivering message to schools.nyc.gov (0xa59b69fe)
[2008/10/21 08:08:06] SMTPMsg-34: Rcv: 220 op0iron02.schools.nyc.gov ESMTP
[2008/10/21 08:08:06] SMTPMsg-34: Snd: EHLO mbeabbs.mathsolutions.com
[2008/10/21 08:08:06] SMTPMsg-34: Rcv: 250-op0iron02.schools.nyc.
[2008/10/21 08:08:06] SMTPMsg-34: Rcv: 250-8BITMIME
[2008/10/21 08:08:06] SMTPMsg-34: Rcv: 250 SIZE 10485760
[2008/10/21 08:08:06] SMTPMsg-34: Snd: MAIL FROM:<[ mailto:cchambers@mathsolut
[2008/10/21 08:08:21] SMTPMsg-34: Rcv: 451 #4.1.8 Domain of sender address <[ mailto:cchambers@mathsolut
[2008/10/21 08:08:21] SMTPMsg-34: Snd: QUIT
[2008/10/21 08:08:21] SMTPMsg-34: Looking for additional mail exchangers
[2008/10/21 08:08:21] SMTPMsg-34: No additional mail exchangers found, delaying recipients
[2008/10/21 08:08:21] SMTPMsg-34: Delaying recipient "JHugule@schools.nyc.gov"
[2008/10/21 08:08:21] SMTPMsg-34: Updating message history Who="JHugule@schools.nyc.g
[2008/10/21 08:08:21] SMTPMsg-34: Done processing message
So it looks like to me that they are looking up our domain and saying it's not resolving correctly.
I then looked up our MX records and they are correct :
0 mbeabbs.mathsolutions.com 216.31.244.162
15 groups.mathsolutions.com 216.31.244.162
20 caseyjones.dundee.net 216.234.106.37
30 caseyjones.dundee.net 216.234.106.37
40 mail.mathsolutions.com 64.151.115.12
Our mail comes into Spamassassin then Postfix and then into FirstClass.
Then the plot thickens because I get a call from a user on the schools.nyc.gov network and they are trying to send us email and it's bouncing as well. I asked her to forward me the bounce messages and this is what she is getting:
From: System Administrator
Sent: Tuesday, October 21, 2008 8:37 PM
To: nrizzo@mathsolutions.com
Subject: Undeliverable: Summer Geometry course
Your message did not reach some or all of the intended recipients.
Subject: Summer Geometry course
Sent: 10/19/2008 8:07 PM
The following recipient(s) could not be reached:
nrizzo@mathsolutions.com on 10/21/2008 8:37 PM
The e-mail system was unable to deliver the message, but did not report a specific reason. Check the address and try again. If it still fails, contact your system administrator.
< schools.nyc.gov #5.0.0 smtp; 5.4.7 - Delivery expired (message too old) 'DNS Soft Error looking up mathsolutions.com (MX) while asking recursive_nameserver0.pare
ASKER
I can send and receive email from my gmail account to mathsolutions.com so it seems like it works.
ASKER CERTIFIED SOLUTION
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ASKER
It ended up being that for some reason the nyc.gov system is blocking a huge portion of the internet on the West Coast.
The second part of your post seems to indicate a general DNS problem with mathsolutions.com; does mail from other parties go OK in both directions?
/RID