mhudacko
asked on
AD Contact bounces back email from exchange server
I have a newly created AD contact, an email address was added to the contact and the contact was added to an already existing distribution list.
I received the following bounce back for the new contact when email is sent to the DL.
Any ideas?
Your message did not reach some or all of the intended recipients.
Subject: It test only - please ignore
Sent: 6/15/2006 11:21 AM
The following recipient(s) could not be reached:
Jane Doe on 6/15/2006 11:21 AM
The e-mail address could not be found. Perhaps the recipient moved to a different e-mail organization, or there was a mistake in the address. Check the address and try again.
<mailsrv.somewhere.com #5.1.0>
**************************
Details Below:
**************************
Microsoft Mail Internet Headers Version 2.0
From: postmaster@somewhere.com
To: JohnDoe@somewhere.com
Date: Thu, 15 Jun 2006 11:21:01 -0700
MIME-Version: 1.0
Content-Type: multipart/report; report-type=delivery-statu
boundary="9B095B5ADSN=_01C
X-DSNContext: 335a7efd - 4460 - 00000001 - 80040546
Message-ID: <SHBz1WyWl00000042@mailsrv
Subject: Delivery Status Notification (Failure)
--9B095B5ADSN=_01C680CFA5D
Content-Type: text/plain; charset=unicode-1-1-utf-7
--9B095B5ADSN=_01C680CFA5D
Content-Type: message/delivery-status
--9B095B5ADSN=_01C680CFA5D
Content-Type: message/rfc822
X-MimeOLE: Produced By Microsoft Exchange V6.0.6603.0
Content-class: urn:content-classes:messag
MIME-Version: 1.0
Content-Type: application/ms-tnef;
name="winmail.dat"
Content-Transfer-Encoding:
Subject: It test only - please ignore
Date: Thu, 15 Jun 2006 11:21:01 -0700
Message-ID: <2732EFEFF60C8C419929D1A93
X-MS-Has-Attach:
X-MS-TNEF-Correlator: <2732EFEFF60C8C419929D1A93
Thread-Topic: test only - please ignore
Thread-Index: AcaQqHUIB46oCcBcRWWSjgB4y8
From: "JohnDoe" <JohnDoe@somewhere.com>
To: "JaneDoe” <JaneDoe@somewhere.com>
--9B095B5ADSN=_01C680CFA5D
ASKER
The recipient is receiveing the emails, however the bounce backs continue.
Could you please point out for me where in the Non-Delivery report it shows that the bounce back was generated by an outside server?
Thanks for the help
Could you please point out for me where in the Non-Delivery report it shows that the bounce back was generated by an outside server?
Thanks for the help
You said your NDR looks like this ->
Jane Doe on 6/15/2006 11:21 AM
The e-mail address could not be found. Perhaps the recipient moved to a different e-mail organization, or there was a mistake in the address. Check the address and try again.
<mailsrv.somewhere.com #5.1.0>
Now, in the last line - i thought "mailsrv.somewhere.com" is a server from some other org. Otherwise, i was expecting myserver.mydomain.com from you.
Thanks,
Amit Aggarwal.
Jane Doe on 6/15/2006 11:21 AM
The e-mail address could not be found. Perhaps the recipient moved to a different e-mail organization, or there was a mistake in the address. Check the address and try again.
<mailsrv.somewhere.com #5.1.0>
Now, in the last line - i thought "mailsrv.somewhere.com" is a server from some other org. Otherwise, i was expecting myserver.mydomain.com from you.
Thanks,
Amit Aggarwal.
it is happening with just this contact or other contacts also?
what happens when you send an email directly to the contact and not the DL?
what happens when you send an email directly to the contact and not the DL?
ASKER
Amit Aggarwal.
I am sorry, the mailsrv.somewhere is my server
Thanks
I am sorry, the mailsrv.somewhere is my server
Thanks
ASKER
rakeshmiglani
There are multiple contacts and or user accounts in this DL, only the newly created contact gets the bounce back.
When sending to the DL the newly created conatct receives the email even though a bounce back is generated.
When sending directly to the email address of the recipient (not sending to the DL) the emali is recieved and no bounce back is generated.
There are multiple contacts and or user accounts in this DL, only the newly created contact gets the bounce back.
When sending to the DL the newly created conatct receives the email even though a bounce back is generated.
When sending directly to the email address of the recipient (not sending to the DL) the emali is recieved and no bounce back is generated.
ASKER
FYI
The NDR report is generated by my server
Thanks
The NDR report is generated by my server
Thanks
ASKER
Sorry guys I stand corrected.
The recipient did NOT receive email from the DL.
Thanks
The recipient did NOT receive email from the DL.
Thanks
ok, so the issue is that when the contact is a member of the DL and an email is sent to the DL the contact does not get the email and an NDR is generated.
check if message tracking tells you anything
ASKER
Yes - but it only happens to the newly created contact. There are 9 previously created contacts that are part of the same DL that receive email.
ASKER
Also - if you send an email to to contact the recipient receives the email and there is no NDR - this only happens when you send to the DL.
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ASKER
ok - well do
ASKER
Ok so here is the solution.
Deleting and recreating the DL did not solve the problem.
Deleting and recreating the Contact did.
Deleting and recreating the DL did not solve the problem.
Deleting and recreating the Contact did.
If you are getting an NDR from this contact, first try to send the mail directly to this external email address from your organization and then try to send a mail to this external address from some other external domain like Hotmail.com or Yahoo.com and see if the mail gets delivered.
Do message tracking and see if the mail has left your organization successfully. The Non-Delivery report pasted by you show that this NDR was generated by some other server from some other organization, means it left your organization fine but couldnt be delivered to the destination.
Check with the recipient and make sure that the SMTP address is correct.
Thanks,
Amit Aggarwal.