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08.27.2008 at 08:06AM PDT, ID: 23682281
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Attachment Details

Cannot send email out from our support email to our client list. SMTP log is attached.

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6.0
Zones:

Simple Mail Transfer Protocol (SMTP), Email Protocols, Post Office Protocol 3 (POP3)

Tags:

IceWarp, Merak Mail, 9.2.1, Installed on XP Pro behind a Cisco ASA 5505 Firewall
We have a user trying to send an email from our support account to all of our clients. Our client list is generated with a VFP prg and then we send the email. Can anyone take a look at this SMTP log and tell me why this email is not being sent? I have made some changes to our spam filter before all of this started happening so maybe that might have something to do with it as well. Here's the information from the SMTP log.

10.10.10.149    [03D0] 13:46:12 Connected
10.10.10.149    [03D0] 13:46:12 >>> 220 mail.hbug.k12.il.us ESMTP IceWarp 9.2.1; Tue, 26 Aug 2008 13:46:12 -0500
10.10.10.149    [03D0] 13:46:12 <<< EHLO DESKTOP149
10.10.10.149    [03D0] 13:46:12 >>> 250-mail.hbug.k12.il.us Hello DESKTOP149 [10.10.10.149], pleased to meet you.
10.10.10.149    [03D0] 13:46:12 <<< AUTH DIGEST-MD5
10.10.10.149    [03D0] 13:46:12 >>> 334 cmVhbG09ImhidWcuazEyLmlsLnVzIixub25jZT0iTkRCbFpUWmxOVEE0TkRRMCIscW9wPSJhdXRoIixhbGdvcml0aG09bWQ1LXNlc3M=
10.10.10.149    [03D0] 13:46:12 <<< dXNlcm5hbWU9InN1cHBvcnQiLHJlYWxtPSIiLG5vbmNlPSJOREJsWlRabE5UQTRORFEwIixkaWdlc3QtdXJpPSJzbXRwL21haWwuaGJ1Zy5rMTIuaWwudXMiLGNub25jZT0iMDNlZTQ3NzY5MDVhYWU1NGJiYmZiYWZjMGQwYWZhMWEiLG5jPTAwMDAwMDAxLHJlc3BvbnNlPWU0N2RhYjY4YzR
10.10.10.149    [03D0] 13:46:12 >>> 334 cnNwYXV0aD1kY2FiODY0MmFlZmM0ZWRlNjQ1ZjVlZjgyMWE0ZjA4Mg==
10.10.10.149    [03D0] 13:46:12 <<<
10.10.10.149    [03D0] 13:46:12 >>> 235 2.0.0 Authentication successful
10.10.10.149    [03D0] 13:46:12 <<< MAIL FROM: <support@hbug.k12.il.us>
10.10.10.149    [03D0] 13:46:12 >>> 250 2.1.0 <support@hbug.k12.il.us>... Sender ok
10.10.10.149    [03D0] 13:46:12 <<< RCPT TO: <hbug-clients@hbug.k12.il.us>
10.10.10.149    [03D0] 13:46:12 >>> 250 2.1.5 <hbug-clients@hbug.k12.il.us>... Recipient ok
10.10.10.149    [03D0] 13:46:12 <<< DATA
10.10.10.149    [03D0] 13:46:12 >>> 354 Enter mail, end with "." on a line by itself
10.10.10.149    [03D0] 13:46:12 *** <support@hbug.k12.il.us> <hbug-clients@hbug.k12.il.us> 1 10258 00:00:00 OK GAU12512
10.10.10.149    [03D0] 13:46:12 >>> 250 2.6.0 10258 bytes received in 00:00:00; Message id GAU12512 accepted for delivery
10.10.10.149    [03D0] 13:46:14 <<< QUIT
10.10.10.149    [03D0] 13:46:14 >>> 221 2.0.0 mail.hbug.k12.il.us closing connection
10.10.10.149    [03D0] 13:46:14 Disconnected
SYSTEM          [03D0] 13:48:34 Reply to <user@domain.com>
SYSTEM          [07B0] 13:48:34 Client session Message id GAW82834 item 200808261348346240.tm$
SYSTEM          [07B0] 13:48:34 Client session DNS query 'domain.com' 0 (1) [OK - 1]
SYSTEM          [07B0] 13:48:34 Client session Connecting to 'sentry.domainbank.com'
SYSTEM          [07B0] 13:48:38 Client session Retrying via relay 'mail.hbug.k12.il.us'
SYSTEM          [07B0] 13:48:38 Client session Disconnected
SYSTEM          [0F20] 13:48:38 Client session Message id GAW29738 item 200808261348386243.tm$
SYSTEM          [0F20] 13:48:38 Client session DNS query 'domain.com' 0 (1) [OK - 1]
SYSTEM          [0F20] 13:48:38 Client session Connecting to 'sentry.domainbank.com'
SYSTEM          [0F20] 13:48:38 Client session Retrying via relay 'mail.hbug.k12.il.us'
SYSTEM          [0F20] 13:48:38 Client session Disconnected
SYSTEM          [0BDC] 13:48:38 Client session Message id GAW75038 item 200808261348386246.tm$
SYSTEM          [0BDC] 13:48:38 Client session DNS query 'domain.com' 0 (1) [OK - 1]
SYSTEM          [0BDC] 13:48:38 Client session Connecting to 'sentry.domainbank.com'
SYSTEM          [0BDC] 13:48:39 Client session Retrying via relay 'mail.hbug.k12.il.us'
SYSTEM          [0BDC] 13:48:39 Client session Disconnected
SYSTEM          [01B4] 13:48:39 Client session Message id GAW18839 item 200808261348396249.tm$
SYSTEM          [01B4] 13:48:39 Client session DNS query 'domain.com' 0 (1) [OK - 1]
SYSTEM          [01B4] 13:48:39 Client session Connecting to 'sentry.domainbank.com'
SYSTEM          [01B4] 13:48:39 Client session Retrying via relay 'mail.hbug.k12.il.us'
SYSTEM          [01B4] 13:48:39 Client session Disconnected
SYSTEM          [0808] 13:48:39 Client session Message id GAW67239 item 200808261348396252.tm$
SYSTEM          [0808] 13:48:39 Client session DNS query 'domain.com' 0 (1) [OK - 1]
SYSTEM          [0808] 13:48:39 Client session Connecting to 'sentry.domainbank.com'
SYSTEM          [0808] 13:48:40 Client session Retrying via relay 'mail.hbug.k12.il.us'
SYSTEM          [0808] 13:48:40 Client session Disconnected
SYSTEM          [0738] 13:48:40 Client session Message id GAW12540 item 200808261348406255.tm$
SYSTEM          [0738] 13:48:40 Client session DNS query 'domain.com' 0 (1) [OK - 1]
SYSTEM          [0738] 13:48:40 Client session Connecting to 'sentry.domainbank.com'
SYSTEM          [0738] 13:48:40 Client session Retrying via relay 'mail.hbug.k12.il.us'
SYSTEM          [0738] 13:48:40 Client session Disconnected
SYSTEM          [02FC] 13:48:40 Client session Message id GAW56340 item 200808261348406258.tm$
SYSTEM          [02FC] 13:48:40 Client session DNS query 'domain.com' 0 (1) [OK - 1]
SYSTEM          [02FC] 13:48:40 Client session Connecting to 'sentry.domainbank.com'
SYSTEM          [02FC] 13:48:40 Client session Retrying via relay 'mail.hbug.k12.il.us'
SYSTEM          [02FC] 13:48:41 Client session Disconnected
SYSTEM          [0D38] 13:48:41 Client session Message id GAW00041 item 200808261348416261.tm$
SYSTEM          [0D38] 13:48:41 Client session DNS query 'domain.com' 0 (1) [OK - 1]
SYSTEM          [0D38] 13:48:41 Client session Connecting to 'sentry.domainbank.com'
SYSTEM          [0D38] 13:48:41 Client session Retrying via relay 'mail.hbug.k12.il.us'
SYSTEM          [0D38] 13:48:41 Client session Disconnected
SYSTEM          [0804] 13:48:41 Client session Message id GAW43841 item 200808261348416264.tm$
SYSTEM          [0804] 13:48:41 Client session DNS query 'domain.com' 0 (1) [OK - 1]
SYSTEM          [0804] 13:48:41 Client session Connecting to 'sentry.domainbank.com'
SYSTEM          [0804] 13:48:41 Client session Retrying via relay 'mail.hbug.k12.il.us'
SYSTEM          [0804] 13:48:41 Client session Disconnected
SYSTEM          [09B4] 13:48:41 Client session Message id GAW92241 item 200808261348416267.tm$
SYSTEM          [09B4] 13:48:41 Client session DNS query 'domain.com' 0 (1) [OK - 1]
SYSTEM          [09B4] 13:48:41 Client session Connecting to 'sentry.domainbank.com'
SYSTEM          [09B4] 13:48:42 Client session Retrying via relay 'mail.hbug.k12.il.us'
SYSTEM          [09B4] 13:48:42 Client session Disconnected
SYSTEM          [0814] 13:48:42 Client session Message id GAW35942 item 200808261348426270.tm$
SYSTEM          [0814] 13:48:42 Client session DNS query 'domain.com' 0 (1) [OK - 1]
SYSTEM          [0814] 13:48:42 Client session Connecting to 'sentry.domainbank.com'
SYSTEM          [0814] 13:48:42 Client session Retrying via relay 'mail.hbug.k12.il.us'
SYSTEM          [0814] 13:48:42 Client session Disconnected
SYSTEM          [01E4] 13:48:42 Client session Message id GAW81342 item 200808261348426274.tm$
SYSTEM          [01E4] 13:48:42 Client session DNS query 'domain.com' 0 (1) [OK - 1]
SYSTEM          [01E4] 13:48:42 Client session Connecting to 'sentry.domainbank.com'
SYSTEM          [01E4] 13:48:43 Client session Retrying via relay 'mail.hbug.k12.il.us'
SYSTEM          [01E4] 13:48:43 Client session Disconnected
SYSTEM          [0A50] 13:48:43 Client session Message id GAW31343 item 200808261348436278.tm$
SYSTEM          [0A50] 13:48:43 Client session DNS query 'domain.com' 0 (1) [OK - 1]
SYSTEM          [0A50] 13:48:43 Client session Connecting to 'sentry.domainbank.com'
SYSTEM          [0A50] 13:48:43 Client session Retrying via relay 'mail.hbug.k12.il.us'
SYSTEM          [0A50] 13:48:43 Client session Disconnected
SYSTEM          [0A6C] 13:48:43 Client session Message id GAW75043 item 200808261348436281.tm$
SYSTEM          [0A6C] 13:48:43 Client session DNS query 'domain.com' 0 (1) [OK - 1]
SYSTEM          [0A6C] 13:48:43 Client session Connecting to 'sentry.domainbank.com'
SYSTEM          [0A6C] 13:48:44 Client session Retrying via relay 'mail.hbug.k12.il.us'
SYSTEM          [0A6C] 13:48:44 Client session Disconnected
SYSTEM          [0D54] 13:48:44 Client session Message id GAW18844 item 200808261348446284.tm$
SYSTEM          [0D54] 13:48:44 Client session DNS query 'domain.com' 0 (1) [OK - 1]
SYSTEM          [0D54] 13:48:44 Client session Connecting to 'sentry.domainbank.com'
SYSTEM          [0D54] 13:48:44 Client session Retrying via relay 'mail.hbug.k12.il.us'
SYSTEM          [0D54] 13:48:44 Client session Disconnected
SYSTEM          [0930] 13:48:44 Client session Message id GAW62544 item 200808261348446287.tm$
SYSTEM          [0930] 13:48:44 Client session DNS query 'domain.com' 0 (1) [OK - 1]
SYSTEM          [0930] 13:48:44 Client session Connecting to 'sentry.domainbank.com'
SYSTEM          [0930] 13:48:45 Client session Retrying via relay 'mail.hbug.k12.il.us'
SYSTEM          [0930] 13:48:45 Client session Disconnected
SYSTEM          [05AC] 13:48:45 Client session Message id GAW10945 item 200808261348456290.tm$
SYSTEM          [05AC] 13:48:45 Client session DNS query 'domain.com' 0 (1) [OK - 1]
SYSTEM          [05AC] 13:48:45 Client session Connecting to 'sentry.domainbank.com'
SYSTEM          [05AC] 13:48:45 Client session Retrying via relay 'mail.hbug.k12.il.us'
SYSTEM          [05AC] 13:48:45 Client session Disconnected
SYSTEM          [0DDC] 13:48:45 Client session Message id GAW56345 item 200808261348456293.tm$
SYSTEM          [0DDC] 13:48:45 Client session DNS query 'domain.com' 0 (1) [OK - 1]
SYSTEM          [0DDC] 13:48:45 Client session Connecting to 'sentry.domainbank.com'
SYSTEM          [0DDC] 13:48:45 Client session Retrying via relay 'mail.hbug.k12.il.us'
SYSTEM          [0DDC] 13:48:46 Client session Disconnected
SYSTEM          [0B9C] 13:48:46 Client session Message id GAW98445 item 200808261348466296.tm$
SYSTEM          [0B9C] 13:48:46 Client session DNS query 'domain.com' 0 (1) [OK - 1]
SYSTEM          [0B9C] 13:48:46 Client session Connecting to 'sentry.domainbank.com'
SYSTEM          [0B9C] 13:48:46 Client session Retrying via relay 'mail.hbug.k12.il.us'
SYSTEM          [0B9C] 13:48:46 Client session Disconnected
SYSTEM          [0450] 13:48:46 Client session Message id GAW42246 item 200808261348466299.tm$
SYSTEM          [0450] 13:48:46 Client session *** <> <user@domain.com> 1 4135 00:00:00 INCOMPLETE-SESSION GAW42246
SYSTEM          [0450] 13:48:46 Client session Disconnected

This is an urgent issue and needs to be resolved asap.
Thanks!
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Answered By: HbugProject
Expert Since: 03/08/2006
Accepted Solutions: 2
HbugProject has been an Expert for 2 years 10 months, during which he has posted 39 comments and answered 2 questions. HbugProject is just one of 1831 experts in the Simple Mail Transfer Protocol (SMTP) Zone. 1 expert collaborated on this answer, which was graded an "A" by the asker.
 
 
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