History:
I am an applications admin for our company's Helpdesk tool, Service
Desk Express.
We use emails to send out approval requests for system changes.
Almost all of our company use Windows Mobile phones, but there are a
handful that now have Iphones.
Problem:
I have embedded a Mail To link in our emails for Change Approvals to
approve or reject a change request. It has been working perfectly,
not only in Outlook, but also on our Windows Mobile phones.
There are now some executives in our company who have switched to the
Iphone. They are not able to get the Mail to link to work. The
Iphone does not like the HTML coding for spaces or something like
that. I am hoping someone has run across this before and has a
solution. It appears that in looking at the source, Outlook is modifying the code so that when the Iphone gets it, it cannot trigger the MailTo link.
Here is a portion of the HTML i am using:
<HTML>
You have been selected as the approver for Change Request #
{TR,Seq.Change}. This requires your Approval or Denial.<br><br>
Please Note that if this is an URGENT Change, the work has already
been completed. Please Click the "Approve" link to acknowledge.
<br><br>
Choose the appropriate link below:<br>
<br>
<a href="Mailto:ServiceDesk@.
..; {DB,Change Request,Initiator
Login ID,"Sequence" = {TR,Seq.Change}}@...?Subje
ct=Change
Request%20#%20|{TR,Seq.Cha
nge}|%20-A
pprove-%20
/{TR,Seque
nce}/
%20&Body=Optional%2\
0Comments:%20
- To complete the approval process please hit the send button for this
email message">Click here to approve the request</a>
<br><br>
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